ICT Consultancy and Training session
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DIVISION 08 - SERVICES

ICT Consultancy & Training

Digital transformation planning, ICT policy and the training that makes new systems stick. We'd rather your team runs it than calls us.

35+
STRATEGY ENGAGEMENTS
900+
STAFF TRAINED
4h
HELPDESK RESPONSE SLA
§ OVERVIEW

Strategy on paper, skills in the room.

Technology only pays off when the people around it know how to use it. We help you plan the digital roadmap, write the policies, then train the staff — until your own team runs the systems without calling us.

For organisations without a full IT department, we also act as the outsourced IT function: strategy on paper, a helpdesk on the line, and accountability when something breaks.

AT A GLANCE
Division §08 OF 09
Services included 5
Quote Fixed-scope, in UGX
Coverage Kampala & remote
§ WHAT'S INCLUDED

What ICT Consultancy & Training covers

01

IT strategy & digital transformation

A practical roadmap that matches your budget and capacity, sequenced so each step funds the next instead of collapsing under its own ambition.

02

Project management & documentation

ICT projects planned, documented and delivered with clear milestones, so procurements and audits have a paper trail.

03

Staff training

Basic computer skills, coding foundations and cybersecurity awareness, delivered on site and built around your team's actual work.

04

Outsourced IT support

A helpdesk on retainer with an agreed response time, so your staff have somewhere to turn that is not the person who 'knows computers'.

05

ICT policy & compliance

Acceptable-use, data protection and backup policies written to satisfy regulators and donors without burying staff in jargon.

§ WHAT YOU WALK AWAY WITH

Deliverables, not vague promises.

  • ICT strategy & 12-month roadmap
  • Policy & procedure documents
  • Training curriculum & materials
  • Support SLA and escalation matrix
  • Progress review against milestones
PLATFORMS & TOOLS
ITIL practices Microsoft 365 Jira / Trello Google Workspace Data protection frameworks Risk registers Confluence
WHO IT'S FOR
NGOs & donor-funded projects Schools & universities Growing SMEs without IT staff Local government Cooperatives & associations
§ HOW WE WORK

Four steps, no mystery invoices.

Every project runs the same way, whether it is a single Wi-Fi access point or a full network for a campus. You always know what happens next and what it costs.

01

Listen

We walk your site or sit with your team and map what actually needs to work, what's failing, and what you're being overcharged for.

02

Blueprint

You get a written scope, a named design, a bill of materials and a fixed quote. Nothing gets installed before you sign off on the drawing.

03

Build

Our engineers install, configure and test on a schedule that respects your opening hours. We work around your business, not through it.

04

Hand over

Documentation, training and a walkthrough. Then we stay on the line — retainer, on-call or on-demand, whichever suits your size.

§ QUESTIONS

ICT Consultancy & Training — questions, answered.

Still unsure about something? Call us and talk to an engineer directly — no sales script, no obligation.

Do you offer ongoing support or just one-off consulting?

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Both. Many clients start with a strategy engagement, then move to a monthly support retainer so issues get handled as they arise.

Can you train our staff on site?

+

We are preparing for a donor audit — can you help?

+

How do you price consultancy work?

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§ KEEP EXPLORING

Other divisions that pair well with this one.

All nine divisions
Hardware & Networking §01

Hardware & Networking

Racks, cabling and Wi-Fi that don't flake.

View division ↗
Cybersecurity §02

Cybersecurity

Find the holes before someone else does.

View division ↗
Cloud Computing §03

Cloud Computing

Move to the cloud without losing the plot.

View division ↗
§ START A PROJECT

Ready to talk ict consultancy & training?

Tell us what you need in plain language. A senior engineer replies within one working day with the right team and a clear next step.

+256 763 981 962 diaholdings256@gmail.com